Product Details

SAY NO TO LOW QUALITY !!

PRICE DEPEDN ON THE QUALITY !!

Only high quality products are showed in this store .

We believe you will love it. so we dare to make such a commitment.

NOTE:

the shoes are shipping without box,but we will pack it very well !!

How to choose correct size:

1, Our size is not standard US size, and it is only equal to foot length!

2, The size standards of different countries or different manufacturers are different,the foot length is the

sole criterion for choosing size.

3, Foot length is not insole length,and it is also not the shoes inside length. Normally

Insole length = foot length +1 cm

4, Please carefully measure your children's foot length or insole length

5, If their feet are somehow fat,please choose one size bigger. If you are not sure,please contact us.

Tag Size 23=US Size 7=Insole Length 14.5 CM
Tag Size 24=US Size 7.5=Insole Length 15 CM
Tag Size 25=US Size 8=Insole Length 16 CM
Tag Size 26=US Size 9.5=lnsole Length 16.5 CM
Tag Size 27=US Size 10=Insole Length 17.5 CM
Tag Size 28=US Size 11=Insole Length 18 CM
Tag Size 29=US Size 11.5=Insole Length 19 CM
Tag Size 30=US Size 12.5=Insole Length 19.5 CM
Tag Size 31=US Size 13=Insole Length 20.5 CM
Tag Size 32=US Size 1=Insole Length 21.5CM
Tag Size 33=US Size 1.5=Insole Length 22CM
Tag Size 34=US Size 2.5=Insole Length 22.5 CM
Tag Size 35=US Size 3.5=Insole Length 23.5 CM

PAYMENT:

Before placing your order,please confirm details with us if you have request on items.

Please make payment within 3 days of order if possible.

SHIPMENT:

1.Preparing Time:we need 3-5 working days to prepare your order according to our numberous orders every day.

2.Please double check your address when you write in aliexpress,if you want change before we ship them out,

please notice us the new address.

3.About Customs Duty

In consideration of our customers' benefit,We are forced to ship your order by regular mail.

Please understand,however,customs duty is out of our control we can't guarrante no tax fee and will not bear any tax fee.

We sincerely apologize for any inconvenience this may cause you.

FEEDBACK:

1.If you are satisfied with our products and services,please leave your postive feedback and 5 stars.

2.If you don't satisfied our products,pls contact us before you leave negative feedback.

we guarantee we will 100% slove any problem for you and make you satisfied.

SERVICE:

1.We care about our valued customers,and will always try to help you,hope to establish long business with you.

2.Please contact us by TRADEMANGGER before leaving any negative feedback or opening and dispute on the site.

Please give us the opportunity to resolve any problem.

Shipping & Payment

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:

Location	*Estimated Shipping Time
United States	10-30 Business days
Canada, Europe	10-30 Business days
Australia, New Zealand	10-30 Business days
Central & South America	15-30 Business days
Asia	10-20 Business days
Africa	15-45 Business days

*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of Shophop 24 (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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